Service Designer
Cardiff & Llandudno, Wales (with hybrid working)

About Us

Social Care Wales provides leadership and expertise in social care and early years in Wales.

Our vision is to make a positive difference to care and support for children, adults and their families and carers.

To do this, we lead on developing and regulating the social care workforce, service improvement, data and research to improve care.

We’re now looking for a Service Designer to join us on a 12 month fixed-term basis (maternity cover). This role is offered with flexible working options, and we will consider candidates as part of a job share.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £48,134 - £52,966 per annum (pro rata)
- 28 days’ holiday plus bank holidays (pro rata)
- Local government pension scheme
- Flexible work policy
- Hybrid working from home and our office as required
- Flexible working options, including job share consideration
- Family leave policy

The Role

As a Service Designer, you will deliver our digital strategy, working across Social Care Wales to design user-centred services.

Leading end-to-end service design, you’ll tackle complex policy and service challenges. Insights will be turned into practical improvements that shape how people interact with our online and offline services, always ensuring user needs come first.

You’ll also analyse user needs and business objectives, map journeys and service blueprints, run workshops, develop and test prototypes, and translate ideas into clear, actionable designs.

Additionally, you will:

- Work as part of a multi-disciplinary team on service design projects
- Gather and interpret user needs to define problems and develop evidence-based solutions

About You

To be considered as a Service Designer, you will need:

- A strong grounding and experience in user-centred design, from concept to final delivery
- Experience participating in research and using insight to inform service design
- Experience creating service design artefacts, prototypes, user journeys and service flows
- Experience analysing and synthesising data and user research
- A degree or equivalent vocational qualification

The closing date for this role is 3rd August 2025.

Other organisations may call this role Service Design Specialist, UX Service Designer, Digital Service Designer, Senior Service Designer, or User-Centred Design Lead.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language. Please get in touch with the HR Team to discuss adjustments for any part of the process.

So, if you’re ready to bring your service design expertise to Social Care Wales as a Service Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.