Information Systems Support Technician
Penrhyndeudraeth, Gwynedd (with travel between sites)

About Us

Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people.

We are now looking for an Information Systems Support Technician to join us on a full-time, permanent basis, working 37 hours per week.

Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role.

The Benefits

- Salary of £26,403 - £29,064 per annum
- Pension scheme
- 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty

The Role

As an Information Systems Support Technician, you will provide essential IT support, maintaining computer systems and equipment to ensure the smooth running of our operations.

You will install, maintain and support desktop hardware and software, providing first-line technical support to diagnose and resolve faults while assisting users with day-to-day system queries.

In addition, you will support our use of GIS by maintaining and improving spatial data, ensuring accuracy and quality, and producing maps and reports as required.

Your role will also involve:

- Creating maps, layouts and reports using GIS tools
- Managing IT consumables and stock levels
- Carrying out PAT testing
- Delivering basic IT training to staff and Members

About You

To be considered as an Information Systems Support Technician, you will need:

- The ability to communicate in Welsh and English
- Experience with MS Office and general software
- Experience with hardware
- Experience with GIS and GPS systems
- A relevant qualification or experience of information systems
- A full, valid driving licence

This post may involve occasional work during evenings and weekends.

The closing date for this role is 13th April 2026.

Other organisations may call this role IT Support Technician, 1st Line Support Technician, First Line Support Technician, IT Support Analyst, IT Technician, IT Systems Support Technician, IT Systems Support Analyst, Desktop Support Technician, Service Desk Technician, or Helpdesk Technician.

So, if you’re ready to take your next step as an Information Systems Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.