Casework Officer

Casework Officer

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Casework Officer

£22,401 - £24,657


We are seeking to appoint a Casework Officer, based in the Ombudsman’s front line complaint handling team.

The successful candidate will be responsible for considering and responding to complaints on behalf of the Ombudsman. Casework Officers carry their own caseloads and the ability to manage casework is essential. Excellent oral communication skills are also essential, as the role involves direct telephone and personal contact with complainants and with representatives of bodies within the Ombudsman’s jurisdiction.

The ability to absorb and retain a wide range of knowledge of the Ombudsman’s jurisdiction is essential, as is the ability to signpost members of the public to other appropriate services.

This is a permanent position. The Ombudsman offers a bilingual service and applications are particularly welcomed from those who can communicate in the Welsh language.

Starting pay on appointment will depend upon relevant skills and experience.

Completed application forms must be received by 23:59 Monday 28 January 2019.

Applications received after this date will not be considered.

The Ombudsman is committed to equal opportunities